Terms and Conditions

Also known as the fine print

Refund/Exchange Policy

Redlands Kayak Tours Reserves the right to cancel or change tour destinations dependent on tides and weather conditions for the safety of participants. Any persons who have a tour cancelled or postponed have the option of either rebooking a tour at a later available date or a full refund (Gift Vouchers are not entitled to refunds).

Customers are asked to give 48hours notice to change/cancel their booking and this is required to be done by phoning the office on 0418 973 695. If cancellation is within the 48hours notice, no refund or rebooking will be given.

Group Bookings

Group Bookings require a 50% deposit to confirm the tour date.  The final balance and number of participants are due 3 days prior to the tour date.

A non-refundable booking fee of $150.00 applies to all group bookings of 12 or more participants.

Payment Details

We take the security of our customers’ personal details very seriously.  All payments, and payment details, made by persons to Redlands Kayak Tours website will remain confidential. Card and/or payment details will not be sold or passed onto a third party.

Prices Quoted

All prices quoted on Redlands Kayak Tours website are in Australian Dollars.  All prices are inclusive of GST (Goods and Services Tax)